TERMS AND CONDITIONS
WEBSITE TERMS AND CONDITIONS
WEBSITE TERMS AND CONDITIONS
1. Introduction
Welcome to the Axiscare website operated by Mahwar Al-Riaya Company. These Terms govern use of the website and its associated services, products and memberships. By using the website, creating an account or completing a purchase, you agree to comply with these Terms.
2. Scope
These Terms apply to all website visitors, customers, members, users of Axiscare-associated devices, applications and services, and any future Company services.
3. Definitions
“Company” means Mahwar Al-Riaya (Axiscare). “Device” means the Axiscare wearable device. “Membership” means the subscription that enables monitoring services. “Monitoring Center” means the entity receiving alerts and attempting coordination with the member or their contacts.
4. Acceptance of Terms
Using the website, clicking an acceptance button, or completing a purchase constitutes express agreement to these Terms, the Privacy Policy, and associated policies.
5. Nature of Service
Axiscare is a personal safety, monitoring, and coordination platform, not an emergency medical service provider, healthcare facility, or alternative to directly calling emergency services. The Company does not provide medical diagnosis or treatment or guarantee any external entity’s response time.
6. Account Creation
Users must supply accurate, updated information, keep login credentials confidential, and inform the Company of Device loss or suspected unauthorized account use.
7. Orders and Payment
An order is accepted only upon Company confirmation. All prices and fees appear before payment. The Company may correct obvious errors before fulfillment while giving customers the right to cancel.
8. Membership
Membership starts following successful activation. Automatic renewal requires user consent, and users may stop renewal before the due date under the approved policy.
WEBSITE TERMS AND CONDITIONS
Device, Activation, Monitoring, and Service Limitations
Operational version for the Axiscare platform. Prepared July 19, 2026.
9. Delivery, Activation, and Service Commencement
Shipping and delivery schedules are estimates governed by the Shipping and Delivery Policy. Shipping companies, incorrect addresses, seasonal demand, general circumstances, and operational restrictions outside the Company’s control may affect them.
Receiving the Device does not activate monitoring. Service starts only after registration, linking the Device to the account, verifying information, performing required tests, and receiving express confirmation that the service is active.
The user must follow the activation guide, ensure technical requirements (including an active SIM card where necessary, adequate coverage, and firmware updates), and provide minimum member and emergency-contact information.
Use before activation confirmation is at the user’s risk. Users must not assume alerts are received at the Monitoring Center before successful activation.
The Company may delay or refuse activation if identity cannot be confirmed, information is incomplete, a technical or security issue exists, or a reliable connection cannot be established.
10. Device Use and Care
Members must wear the Device according to its instructions, keep it charged and switched on, inspect and test it periodically, and use approved chargers and accessories only.
Battery depletion, switching off, SIM removal, antenna damage, Device breakage, liquid exposure beyond its rating, or unsuitable charging may partially or completely disrupt the service.
Stop using the Device immediately if the battery swells or leaks, unusual heat, odors, or damage appear; contact the Company for safe instructions.
Do not open, modify, or repair the Device through unauthorized parties, change its software or identification numbers, or bypass security measures. This may invalidate the warranty and suspend service to protect the member and platform.
Water resistance, if rated, does not guarantee resistance to all liquids or conditions and may deteriorate due to age, shocks, damage, or wear.
The user must safeguard against theft, loss and unauthorized use, and immediately notify the Company if the Device is lost or transferred.
11. Monitoring and Alerts
Upon receipt of an actionable alert by Axiscare systems, the Monitoring Center may try contacting the member through the Device or telephone, followed by emergency contacts or an appropriate entity according to the alert, available information and approved operating procedures.
The Company does not guarantee receipt or clarity of every alert or successful contact. Networks, battery, surroundings, sound quality, information accuracy, system synchronization, and external failures may interfere.
The Center may verify an alert before contacting an external entity unless available information indicates clear, urgent danger. Decisions depend on information available at the time.
Calls may be recorded, and alerts and communication logs retained for safety, quality, training, investigations and compliance, subject to privacy policy and law.
Communication or coordination does not transfer emergency medical, medical or security responsibilities to the Company or guarantee acceptance of a report or arrival of responders.
12. Assistance and External Entities
Based on professional judgment and available information, the Company may contact an emergency contact, service provider, emergency medical service or healthcare provider.
External responses depend on the agency’s rules, priorities, capacity, incident location, traffic, weather, and clarity of information. The Company cannot compel acceptance or response within a given time.
Unless the plan expressly states otherwise, users pay charges directly imposed by external entities for medical care, transportation, communication, or technical visits.
External organizations may request details and independently decide response levels. The Company is not liable for their acts, omissions, or delays to the extent permitted by law.
Users who can call emergency services directly must not delay doing so while awaiting Axiscare contact.
13. Fall Detection and Automatic Alerts
Fall detection uses sensors and algorithms as an assistive feature and may miss falls or trigger false alerts caused by sudden movement, dropping the Device, or daily activity.
Do not rely exclusively on fall detection; press the SOS button or directly call emergency services whenever possible.
Accuracy and sensitivity vary with Device placement and condition, firmware, movements and environment. The Company may adjust algorithms and settings for security or performance, causing changed behavior after updates.
14. Vital Signs and Estimated Data
Heart rate, oxygen saturation, temperature, motion and sleep readings, if available, are general, estimated personal-safety indicators, not diagnostic medical measurements or replacements for authorized medical equipment or medical professional assessment.
Do not base treatment, medication changes, or postponement of medical care on Device readings or content in the website or app.
Readings are influenced by placement, motion, skin tone, sweat, temperature, contact quality, sensors and technical or environmental factors.
Seek medical advice or emergency help if symptoms or readings are concerning, without using the Device as the only assessment method.
15. Location, Communication, and Coverage
Location services use satellite navigation, cellular networks and positioning technologies and may be inaccurate, delayed, or unavailable indoors, in tunnels, enclosed car parks, remote areas, or interference-prone locations.
If connection is lost, the displayed map may show the last known rather than present location; real-time or meter-level precision must not be assumed.
Some features require compatible cellular service, SIM and voice and data services; coverage everywhere and uninterrupted operation are not guaranteed.
The Company is not responsible for telecommunications, maps, hosting, messaging, notifications, or operating-system providers’ faults, outages or changes, while exercising reasonable care over services it controls.
Call, sound, messaging and positioning quality vary across places and times, and users acknowledge their material impact on the service.
16. User Responsibilities
16.1 Basic Obligations
• Read and comply with operating and safety instructions.
• Charge, inspect, test and correctly wear the Device while keeping it operational.
• Promptly update personal and health details, contacts and addresses.
• Inform emergency contacts that their details have been listed and obtain required permissions.
• Call emergency services directly when possible instead of delaying help by depending on the Device alone.
• Answer Monitoring Center calls where safe and possible.
• Accept essential updates and do not disable permissions required by the service.
• Immediately report a lost, stolen or transferred Device or suspected account misuse.
• Remain responsible for account and Device use until loss or misuse is reported.
17. Prohibited Uses
The website, Device, and service must not be used unlawfully, fraudulently or abusively.
17.1 Examples
• Intentionally sending false alerts or repeatedly testing SOS without coordination.
• Impersonating others or providing misleading or unauthorized information.
• Monitoring someone or sharing their location without lawful grounds or consent.
• Attempting to breach, disable, reverse engineer, extract code from, or bypass safeguards of the platform.
• Reselling services, renting or transferring the Device without Membership updates and Company approval.
• Using the Device outside its designed settings or as proof of a medical, health or legal condition.
• Opening, modifying or arranging unauthorized Device repair.
• Abusing communication channels or verbally abusing, threatening or mistreating staff.
18. Updates, Maintenance, and Technical Changes
The Company may update the website, app, firmware or monitoring procedures for security, quality, compliance and compatibility.
Updates may be essential to continued service. Refusal, disabling permissions, or use of unsupported systems may disable functions; the Company is not responsible for resulting effects.
Scheduled or urgent maintenance may cause temporary downtime. The Company will seek, where practicable, to minimize outages or notify users of material disruptions.
The Company may replace providers, modify, or discontinue features that become unsafe, unavailable or noncompliant, provided it fairly addresses material impact on paid services.
19. Acknowledgment of Technology and Service Limitations
Users acknowledge that no technology can prevent all accidents, detect all incidents, or guarantee arrival of response in every situation.
Performance depends on correct wearing and charging, information accuracy, communications networks, positioning accuracy, system integrity, and external parties’ availability.
Axiscare provides monitoring, support and coordination but does not guarantee prevention of injury, death or loss or arrival of responders within a specified time.
This acknowledgment does not waive mandatory statutory rights; it clarifies the fundamental technical and operational limits.
LEGAL PROVISIONS
Legal Provisions and Company Protection
18. Suspension and Termination
The Company may temporarily suspend or terminate accounts, Membership or service features due to nonpayment, established misuse, materially false information, tampering, security or operational risks, or a competent authority’s instruction.
Where possible and absent urgency, the Company will inform users of the reason and allow a reasonable chance to rectify a violation. Immediate suspension is permissible for safety, security or data protection.
Users may end Membership via approved channels and policies. Termination does not erase past fees or obligations or automatically entitle a refund except under policy and applicable law.
Provisions that naturally survive termination, including intellectual property, privacy, liability limits, indemnification and dispute resolution, remain effective.
19. Cancellation, Returns and Refunds
Requests are governed by the Returns and Refunds Policy published at purchase and mandatory Saudi consumer rights.
Users may cancel before shipment or commencement of service where possible. If service has begun or the Device has been customized, activated or used, completed service value or depreciation may be deducted within legal limits.
Products should be returned as received, including condition, accessories, packaging and documents, except where defective or nonconforming. The Company is not responsible for damage caused by customer packaging during return.
Refunds are made to the original payment method where possible. Time varies by payment provider and bank. After the Company processes the refund, it is not liable for delays entirely caused by independent financial providers.
No condition in these Terms overrides nonwaivable consumer rights.
20. Warranty, Repair, and Replacement
The Device is governed by the published Warranty Policy and invoice or product description. Covered manufacturing defects are warranted for the stated period, not all malfunctions or damage.
Unless law requires otherwise, coverage excludes impact, misuse, exposure to liquids beyond the rating, inappropriate charging, opening or modification, unauthorized repairs, use outside intended conditions and normal battery or accessory wear.
The Company may inspect and determine the cause before offering repair, replacement or full or partial refund according to defect, policy and law.
Replacement may be new or refurbished, if lawful, operational and functionally equivalent. Repair or replacement does not automatically extend Membership without written agreement.
Back up or synchronize data before inspection; repairs may entail reset or deletion of locally stored data.
21. Privacy and Personal Data
The Company processes data according to its Privacy Policy, Saudi Personal Data Protection Law, implementing regulations, and other applicable rules. The Privacy Policy explains data categories, purposes, legal grounds, retention, recipients and data subject rights.
Data may comprise identity, contact, location, alerts, calls, Device information, emergency contacts and health details voluntarily provided to support communication or response.
Do not submit another person’s details, including emergency contacts, without lawful authority and required consents or authorizations; notify data subjects when required.
The Company employs reasonable organizational and technical protections, but no digital system is entirely free of risk. Users must secure accounts and avoid disclosing credentials.
Minimum necessary data may be disclosed to responders, service providers or competent authorities to perform services, protect vital interests, or meet legal duties, subject to legal controls.
22. Intellectual Property
Rights in the website, branding, logos, designs, text, images, software, databases, guides and content belong to or are licensed to the Company and are legally protected.
Users receive a limited, personal, nonexclusive, nontransferable license for lawful website and service use related to orders and Memberships.
Without written consent, users may not copy, redistribute, sell or alter content, remove ownership notices or use trademarks. Reverse engineering, source extraction and circumventing protection are prohibited except where law mandates otherwise.
Nonconfidential suggestions and feedback may be used to improve services without payment, while maintaining personal-data protection.
23. Disclaimer and Service Limits
Axiscare offers technology-based personal safety, monitoring, support and coordination, not ambulance, security or medical services. It does not diagnose, treat or guarantee protection from injury, death or property loss.
No technology, communications system or monitoring service detects every incident or runs without interruption under every condition. Battery, wearing, coverage, location, environment, data, third-party failures and external responses affect operation.
The Company does not guarantee every alert’s arrival, communication success, every reading’s or location’s accuracy, report acceptance by an external entity, or response within a specified time.
Do not rely solely on Device readings or fall detection. Call official emergency services directly when possible.
Implied warranties are excluded only where legally allowed, preserving mandatory consumer protections.
24. Limitation of Liability
To the maximum extent allowed by law, the Company excludes indirect, incidental and consequential loss, loss of profits, opportunities or data, and losses caused by external networks or services, failure to follow instructions, or inaccurate or old information.
These restrictions do not apply where liability cannot legally be excluded or limited, including fraud, intentional wrongdoing or gross negligence where prescribed by law.
Where legally permitted, the maximum total liability for service claims is the actual amount paid by the user for the relevant service during the 12 months before the event, or a higher mandatory statutory limit.
Users must take reasonable steps to mitigate damage and promptly notify the Company for investigation and remediation.
25. Indemnification
Within legal limits, users must indemnify the Company, employees and service providers against claims and reasonable costs directly resulting from unlawful or fraudulent use, infringements of others’ rights, providing unauthorized data, deliberately tampering with devices or systems or materially breaching Terms.
This does not cover damage caused by Company fault or legal violations, nor restrict legitimate user complaints or claims.
26. Force Majeure
The Company is not in breach if performance is impossible or delayed for reasons outside reasonable control, including natural disasters, epidemics, fires, floods, war, terrorism, unrest, government actions, or nationwide/widespread electricity, telecommunications, internet or infrastructure failures.
The Company will seek to mitigate and restore service when possible. Material sustained interruption of paid service will be addressed under applicable law and fair policies.
27. Notices and Electronic Communications
Users agree to receive orders, invoices, activation, safety, maintenance and material service notices by email, text, app or account.
Marketing messages require consents and legal compliance; users may opt out of marketing without affecting essential service notices.
Notices sent to the latest registered contact details count as sent. Users must keep details updated and review service communications.
28. Complaints, Disputes and Governing Law
Complaints may be filed through website customer-service channels with order or Membership number, issue description, and supporting records.
The Company aims to acknowledge and resolve them within a reasonable period in compliance with applicable rules and may request further details.
These Terms are governed and interpreted under Saudi Arabian law. Both parties first attempt amicable settlement.
Unresolved disputes fall to competent judicial or regulatory bodies in Saudi Arabia without prejudice to consumer complaints to the Ministry of Commerce or another competent authority.
29. Amendments
The Company may revise Terms to reflect service, legal, operational or security changes and publish the updated version and effective date.
Material changes affecting active Membership will be notified appropriately before effectiveness when necessary or practical. Changes do not retrospectively alter vested rights unless required by law.
Continued use after effectiveness implies acceptance. Where new express Membership consent is necessary, it will be sought.
30. General
Unenforceable or unlawful provisions shall be construed or amended to the minimum extent needed, with other provisions remaining effective.
Failure or delay to exercise Company rights is not a waiver.
Users may not assign rights or obligations without written consent. The Company may transfer the agreement to an affiliate, successor or purchaser while preserving user rights and giving required notice.
Headings aid navigation but do not control interpretation. The Arabic version prevails if translations conflict unless law provides otherwise.
These Terms, policies and any Membership Agreement represent the entire agreement on website and service use, superseding prior understandings.
31. Contact
Mahwar Al-Riaya (Axiscare), Riyadh, Kingdom of Saudi Arabia.
Website: Axiscaresa.com
Email: Admin@Axiscaresa.com
Phone: 0591900015
WARRANTY POLICY
Effective July 19, 2026
This Policy governs warranties for Axiscare devices and accessories bought directly from the website and should be read with Terms and Conditions, Returns and Refunds Policy and User Guide.
1. Scope
This warranty covers Axiscare Devices and original supplied accessories purchased from the Company or authorized distributor with proof of purchase.
Monitoring, Membership, mobile coverage and third-party services are governed by separate terms and are excluded from this warranty.
2. Warranty Period
Coverage begins on Device delivery or invoice date as the Company determines, without limiting legal rights.
The period published on the product page or invoice controls. Final approved warranty periods for devices and accessories must be specified before publication.
Repair or replacement does not fully renew warranty; the balance or statutory minimum, whichever is longer, applies.
3. Covered Faults
• Manufacturing defects in materials or assembly.
• Faults preventing advertised essential functions during normal compliant use.
• Manufacturing defects in original accessories during their warranty.
4. Exclusions
• Drop, impact, breakage, pressure, scratches, and poor storage.
• Liquids, humidity or immersion beyond advertised rating or following housing/seal damage.
• Natural battery discharge or progressive capacity decline, except abnormal degradation confirmed technically.
• Unsuitable or unapproved chargers, cables or adaptors.
• Opening, modifying or unauthorized repairs; tampering with serial number or firmware.
• Loss, theft, intentional damage or unauthorized commercial use.
• Weak or failed telecom, internet, GPS, maps, hosting or messaging services.
• Incompatibility with unsupported phones, operating systems, settings or permissions, unless the Axiscare product itself is defective.
• Failure to follow usage warnings or install necessary updates.
5. Water and Dust Resistance
IP67 or other protection ratings apply under standardized test conditions and do not mean all-condition or all-liquid protection.
Resistance may diminish with time, shocks, heat or opening. Liquid damage beyond stated limits is excluded.
6. Battery
Battery life depends on consumption, charging cycles, temperature and storage.
Manufacturing defects are covered; natural loss of performance and damage due to improper charging, heat or storage are not.
Stop use and contact the Company upon swelling, leaking, excessive heat or odors.
7. Warranty Claims
Contact Customer Service with the following:
7.1 Information Required
• Order or invoice number.
• Customer name and contact details.
• Serial or Device number.
• Description and onset date of the fault.
• Photos/videos where requested.
• Access for remote diagnostics and compliance with restart/update steps.
8. Technical Examination
The Company may remotely diagnose or request return to an authorized center.
Before handover, where possible, users should remove personal details, sign out, unlink and back up important data.
The Company may reset, update or erase Device data during inspection or repair and is not responsible for data not backed up unless lost due to the Company’s violation.
9. Remedies
If the fault is covered, the Company may, subject to law:
• Repair the Device or replace the faulty part.
• Replace the Device with a new or refurbished unit of equivalent specifications and performance.
• Refund all or some of the price where repair or replacement is not possible in a reasonable time.
• Use new or refurbished components that meet required quality and specifications.
10. Replacement Devices
A replacement may be new or professionally refurbished with equal or better core functions.
Returned devices or exchanged parts become Company property and must be surrendered on request.
Replacement may entail relinking, reactivation and testing, and does not automatically extend Membership.
11. Inspection and Shipping Fees
The Company covers inspection, repair and shipping where the fault is within warranty.
For uncovered faults, the Company may advise charges before work. Paid repairs require customer approval.
Uncollected devices following notification of completed repair or rejected quotation may incur reasonable storage charges with prior notice, subject to law.
12. Loan Device During Repair
A temporary replacement is not guaranteed unless expressly included in the plan or offer.
Customers must protect and return loan devices in received condition and pay for misuse damage.
13. Warranty Limits
This warranty does not guarantee network continuity, GPS precision, alert receipt or accident prevention and is not medical or diagnostic coverage.
Membership and monitoring are governed by their agreements. Device repair does not create any external responder-time guarantee.
Nonwaivable Saudi consumer rights remain unaffected.
14. Third-Party Purchases
Authorized distributor purchases may require claims through the distributor under approved warranty procedures.
Non-original or unauthorized-source products may not qualify for Company warranty.
15. Ownership Transfer
Warranty is not automatically transferred without valid purchase evidence and updates of ownership and Membership under Company procedures.
Membership or member data cannot be transferred without Company approval and verification.
16. Complaints and Appeals
Customers disagreeing with inspection or warranty decisions may file documented objections with Customer Service.
The Company reviews them within a reasonable period; recourse to a competent authority or Ministry of Commerce remains available.
17. Changes
This Policy may be revised due to products, regulations or repair procedures; the updated version and effective date will be published.
The purchase-date policy applies unless the new terms benefit the customer or law says otherwise.