AxisCare is a personal monitoring platform that combines a smart wearable device, independent cellular connectivity, professional 24/7 monitoring, and customer service.

The device is one component of the service. AxisCare provides a membership for personal monitoring, supported by a professional monitoring center operating 24/7.

When an SOS request or one of the supported alerts is received, the monitoring team reviews the alert information and location, contacts the member when needed, and coordinates appropriate assistance according to the nature of the situation.

Yes. AxisCare provides personal monitoring services 24 hours a day, seven days a week.

AxisCare is suitable for anyone seeking a higher level of personal monitoring and continuous care, including older adults, people living alone, families who wish to check on their loved ones, and anyone who may benefit from additional support in their daily lives.

No. AxisCare is a service designed to monitor your personal status and provide the necessary care to support your safety. It is not a medical device, is not intended to diagnose health conditions, and does not replace specialized medical care.

The annual membership includes the AxisCare device, which offers multiple features, as well as a SIM card with an active data plan for 12 months to send alerts without relying on a mobile phone. It also includes 24/7 personal monitoring, communication with the user, coordination of appropriate assistance, and ongoing customer service.

The device supports one-touch SOS requests, fall detection, location tracking, two-way voice communication, safe zone alerts, and vital sign readings such as heart rate, blood oxygen saturation, and temperature.

The Safe Zone feature allows a predefined geographical area to be set for the member. An alert can be issued when the device leaves this area for monitoring purposes, subject to the availability of location services and network connectivity.

Yes. The device supports two-way voice communication, allowing the member and the monitoring team to communicate when needed.

Because AxisCare provides an ongoing personal monitoring service that includes the device, connectivity, monitoring, and support, rather than a one-time device purchase.

No. The device operates using independent cellular connectivity and does not need to be paired with a mobile phone to use its core safety functions.

Yes. The device is designed to work both indoors and outdoors, subject to cellular network coverage, location signal availability, device battery charge, and service availability.

When a situation requires emergency assistance, the monitoring team can coordinate with the appropriate emergency service according to the nature of the situation.

Yes. Designated contacts can be notified when needed, according to the member’s registered preferences and the nature of the situation.

Yes. The device must have sufficient battery charge to operate. Connectivity, alerts, location tracking, and related monitoring services may be affected if the device is not charged or network coverage is unavailable.

AxisCare is designed to process and store service data within the Kingdom of Saudi Arabia, while implementing privacy and cybersecurity controls in accordance with relevant Saudi requirements.

The AxisCare team will contact you to confirm your details and emergency contacts, arrange delivery, and complete the activation of the device and service.

Yes. Ongoing customer support is available throughout the active membership period.

The device comes with a one-year warranty. If the device malfunctions or is lost, please contact AxisCare Support.

Cancellations are processed in accordance with AxisCare’s applicable terms and conditions.

Our team is ready to assist you. Contact AxisCare.