How AxisCare Protects You
Help Starts The Moment You Need It.
When an emergency happens, every second matters.
AxisCare is designed to connect you with professional assistance immediately through one simple action.
Whether you press the SOS button or your device automatically detects a fall, our team is ready to respond.
STEP1
Request Help
Press the SOS button or let automatic fall detection send an alert.
STEP2
We Receive Everything We Need
Our specialists instantly receive your location, profile, medical information and emergency contacts.
STEP3
We Assess The Situation
Our monitoring specialists review the alert and communicate with you whenever possible.
STEP4
We Coordinate Assistance
We electronically coordinate with Emergency Medical Services and notify designated family members when
STEP5
We Stay With You
We continue monitoring until the appropriate assistance has been provided.
Frequently Asked Questions
AxisCare is a personal safety platform that combines a smart personal safety device with professional monitoring and human support.
No. The device is only one part of the service. AxisCare provides an ongoing protection membership supported by a professional monitoring center.
When help is requested or an alert is received, the monitoring team reviews the available information, assesses the situation, communicates with the member, and coordinates appropriate assistance.
Yes. AxisCare monitoring services are available around the clock.
AxisCare is designed for anyone seeking greater personal safety and peace of mind, including older adults, individuals living alone, families, and people who may need additional support.
No. It is a personal safety and wellness service and does not replace professional medical care.
The membership includes the device, professional monitoring, alert review, communication support, assistance coordination, and ongoing customer support.
AxisCare provides an ongoing service, not a one-time product purchase.
Starts from SAR 125 per month, billed annually.
Some features may require the AxisCare app or a connected mobile phone.
Yes, subject to network coverage and service availability.
When necessary, the monitoring team may help coordinate assistance based on the situation.
Yes. Designated emergency contacts may be notified.
Our team contacts you to confirm details, arrange delivery, and activate the service.
Yes. Ongoing support is available throughout the membership.
Contact support. Repair or replacement fees may apply.
Cancellation is handled according to AxisCare Terms & Conditions.